Frequently AskedQuestions

We coordinate communication with the appropriate medical team, assist with consultations and treatment planning, and provide support with the practical arrangements related to your medical journey.

Simply contact us through WhatsApp or submit your medical request online. Tell us what treatment or medical service you are looking for and, when relevant, share your medical reports or photos. Our team will guide you through the next steps.

Yes. You can share your relevant medical reports, previous diagnoses, scans or photographs through our secure patient communication channels. The medical team can then review the information and advise you on the appropriate next steps.

Your treatment plan is determined by the qualified medical specialist after evaluating your individual case. Medistra Care coordinates the communication and the medical journey, while medical decisions remain with the treating medical team.

Yes. When appropriate, Medistra Care can coordinate a consultation with a suitable medical specialist so that your case can be discussed before you travel.

The recommended length of stay depends on your treatment and individual medical needs. After your case is evaluated, the medical team can provide guidance regarding the expected treatment timeline and follow-up requirements.

We can assist with coordinating agreed accommodation, airport transfers and other travel-related arrangements through appropriate service providers.

Our healthcare network covers a range of medical services, including dental care, hair transplant, plastic and aesthetic surgery, and selected medical specialties. Available services may vary depending on the medical team and healthcare provider.

Our patient coordination team provides multilingual support in English, French, Arabic, Turkish and Spanish.

You can contact our patient coordination team directly through WhatsApp. One dedicated coordinator will help guide you throughout your medical journey.

Once you decide to proceed, our team coordinates the agreed appointments and arrangements with the relevant medical team and healthcare providers, helping you prepare for your journey to Türkiye.

Yes. Our patient coordination team remains available to assist with communication and agreed arrangements throughout your journey.

Not necessarily. Depending on the treatment and your case, an initial medical assessment may be possible using the information and medical documents you provide. The medical team will determine whether an in-person consultation is required before treatment.